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プライバシーポリシーPRIVACY POLICY

Information Management
Yotsuba Trading Co., Ltd. is committed to strengthening its information protection management system with the aim of providing services that meet the trust of our customers. The entire company will continue to improve information security to protect our customers' important information.
Personal Information Protection Policy
(hereinafter referred to as "Yotsuba Trading") aims to build a relationship of trust with our customers and satisfy them through our Internet mail order business of cosmetics and related products. Therefore, Yotsuba considers the appropriate handling of personal information to be an important matter in order to ensure that our customers can use our mail order service with peace of mind and to achieve our business objectives. We consider it our social responsibility to appropriately protect the personal information we handle, and we promote the following efforts, conduct educational activities for our employees, and strive to appropriately manage personal information.
Security Control Measures

We will take necessary and appropriate measures to prevent the leakage, loss, or existing of personal information handled by us and to otherwise safely manage personal information. For more information on the security control measures taken by the Company, please contact our Inquiry Desk.

  • Information Asset ProtectionIn order to ensure the confidentiality, integrity, and availability of information assets, we will proactively take appropriate measures against all threats.
  • Compliance with Laws and RegulationsWe shall comply with laws and regulations related to information security, personal information protection laws, and rules and regulations, and shall promptly respond to any amendments to such laws and regulations.
  • Education and TrainingManagement and employees shall fully understand the importance of information assets and the risks associated with them, and shall receive the necessary education and training.
  • Continuous ImprovementWe will improve information security by regularly and continuously evaluating and reviewing the rules and management systems related to the Basic Policy on Information Security.

First edition enacted： February 23, 2011
Yotsuba Trading Co., Ltd.
Shinsuke Akieda, President and Representative Director

Personal Information Protection
Personal information is information about an individual that can be used to identify a specific person, such as name, date of birth, gender, telephone number, e-mail address, occupation, and place of employment.
Acquisition of Personal Information

We may acquire your personal information when you purchase a product or make an inquiry. When acquiring personal information, we will clearly state the purpose of use and use legal and fair means.

The personal information we collect is as follows.

  • Name and furigana
  • Your address
  • Telephone number
  • E-mail address
  • Password
  • Shipping Information
  • Settlement Information
  • Your transaction history with us and its details
  • Information that can be used to identify a specific individual by combining the above
Purpose of Use of Personal Information

We strictly limit the use of the personal information you provide to those purposes that are essential for providing the services you voluntarily subscribe to, and for enhancing your convenience when using our website. The information will be used to provide and perform functions related to the following.

  • Ability to log in to your account
  • Member services and eligible services
  • Processing of customer orders
  • Processing of product shipments
  • Payment of merchandise
  • Credit decision and credit management
  • Processing of service applications and provision
  • Receipt and response to inquiries, direct mail and e-mail newsletters
  • Marketing and sales promotion
  • Research and analysis of information necessary for service improvement and product development
  • Prevention and detection of violations of terms of use, fraud, unauthorized access, etc.
  • Recruitment, labor, retirees and other labor management of the Company
  • Management of business partner information

*The above also applies to personal information via shopping malls such as Cosmelink RakutenIchiba Store and YahooShopping Store.

Provisions for joint use of personal information and provision of personal information to third parties

We will not disclose or provide personal information obtained from our customers to third parties, except in the following cases

In addition, we may use personal information obtained from customers jointly with our affiliated companies, etc. to the extent necessary to achieve the "Purposes of Use of Personal Information".

  • With the consent of the person in question
  • When requested by a court of law, the police, or other public agency pursuant to laws and regulations, or when there are special provisions in laws and regulations
  • When we determine that there is a risk of damage to the life, health, or property of our customers or the public
Complaints, Inquiries, and Personal Information Subject to Disclosure

We have established the following contact for complaints and consultations regarding our handling and management of personal information, as well as for inquiries about personal information subject to disclosure. We will respond promptly upon receipt of your inquiry. If you have any request for disclosure of personal information subject to disclosure, please let us know. We will send you an application form. Please note that for requests for disclosure, you will be required to pay the actual costs of shipping and other expenses, and to provide documents confirming your identity (including that of your agent).

Please also contact the following office for requests for notification of purpose of use, correction, addition, deletion, suspension of use, elimination, suspension of provision to a third party, etc. of personal information subject to disclosure. We will respond to your request as quickly as reasonably possible after verifying your identity by checking the information against the registered information or by making a callback to you. Even in cases where we have obtained consent from the customer to use the relevant information, if the customer requests that we stop using the information, we will respond in the same manner. However, we cannot delete information that is minimally necessary for our operations.

Personal Information Complaint/Consultation Desk
Fukuoka 814-0001, Japan
M Tower 13F, 1-7-5 Momochihama, Sagara-ku, Fukuoka City, Fukuoka Prefecture
TEL : 0120-777-346　(toll free)
Mail : customer@cosmelink.jp